Refund policy

# Return and Refund Policy **Last Updated:** September 3, 2026 **Operated by:** Fine Edge Studio Ltd (Company No. 16925655) We offer a **14-day return policy**, which means you have 14 days after receiving your item to request a return under our standard policy and statutory cooling-off rights. ### 1. Eligibility for Returns To be eligible for a return, your item must meet the following criteria: * It must be in the same condition that you received it — unused, unworn, and in its original packaging. * It must include all original tags, inserts, and accessories. * You must provide the order number and proof of purchase. ### 2. How to Start a Return 1. Contact us via our **Contact Us page** or via **Live Chat** with your order number and reason for return. 2. If your return is accepted, we will provide you with return instructions and details. 3. *Please note:* Items sent back without first requesting a return will not be accepted. ### 3. Personalised & Non-Returnable Items * **Personalised & Custom Orders:** Any item made to customer specifications, custom-printed, or personalised (such as custom nursery name prints or bespoke designs) cannot be returned or refunded unless defective or damaged on arrival. * **Digital Downloads:** Instant digital files and printable downloads once delivered. * **Gift Cards.** ### 4. Damages, Defects, and Order Issues Please inspect your order upon receipt. If your item arrives defective, damaged in transit, or if you receive the incorrect item, please contact us immediately via our Contact Us page or Chat with photos of the issue. We will arrange a free replacement or full refund in accordance with statutory consumer rights. ### 5. Exchanges The fastest way to ensure you receive what you need is to request a return for the existing item. Once accepted, you can place a separate purchase for the new item. ### 6. Statutory 14-Day Cancellation Right Under UK and EU consumer regulations, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification (excluding custom/personalised goods). ### 7. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 10 business days. ### 8. Contact & Legal Entity Information * **Company Name:** Fine Edge Studio Ltd * **Registered Address:** Blackett Street, Manchester M12 6AE, United Kingdom * **Company Registration Number:** 16925655 * **Customer Contact Channel:** via our Contact Us Page or Live Chat